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Case Studies

"We are a Paperless Office"

Case Study

From speaking with several dental practices it is apparent that if a dental office is chartless then that defines them as a “paperless office.” In this case study we explore what defines a “paperless office” and the benefits of becoming a truly “paperless office.”

The Belief

With advancements in today’s technology, dental offices are dramaticly changing the way they handle their dental business. It is a common practice for dental offices to integrate practice management software into their practices and produce electronic charts instead of paper charts. Insurance claims are submitted electronically instead of by paper and mail. Patient forms are scanned into the computer system for storage while x-rays are taken digitally.

HOWEVER, does this constitute a paperless practice?

The Reality

Take a look around your office, the front desk and the treatment rooms, where do you see paper? Are patient forms digitized? Are...


Is Voice Charting for A Multi-Office Practice Feasible?  

Case Study

In this case study we take a look at a large multi-location dental practice and their implementation of DenChart periodontal voice charting software. Over the span of a year, we explore what is involved in the installation, training and use of voice charting software in a multi-office, geographically dispersed dental practice. Is successfully implementing and utilizing voice-activated charting in a multi-office practice really possible? Let’s find out!

The Problem

The multi-office practice we were working with* expressed to us that their problems with their current software were twofold. The first problem was a dissatisfaction with the inability of their current charting software to run their practice. The second, was the inability of the software’s voice-activation feature to work effectively 100% of the time. Their current software produced many roadblocks to completing exams due to the inability of voice data entry to work on a large wide-area network. This produced frustration amongst staff and patients.

With 15 doctors and 34...


"FREE" Software

Case Study

Several vendors offer “Free Software” these days. This case study is based on real‐life experiences and explores what is involved with the installation, training and deployment of “Free Software” and what risks are associated with the proposition of “Free Software”.

The Promise

A significant number of dental practices are purchasing supplies on a continuous basis and introducing digital imaging hardware and software. Sales representatives from vendors providing these supplies and imaging sensors, quite often offer “FREE Software” to such dental practices. What could possibly be more enticing than “FREE software”? What could possibly go wrong? After all it is “FREE”. In addition, the promise is followed by additional comments such as:

  • "Our software is comprehensive."
  • "It meets all your needs."
  • "It is used by thousands of practices."

To augment the promise, a brief demonstration is provided to show how pretty the user interface is. Despite these promises,...


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