| A Hardware Telephone Assistance Contract (HTAC) is the total solution for our customers who do not have a full hardware maintenance agreement. As a result of customer requests, Softech has designed a telephone support option exclusive to your hardware technical needs. HTAC allows you to telephone Dentech Support on any hardware technical problems you're experiencing. This is your opportunity to keep up and running with minimal costs to you. |
What are the benefits that HTAC offers?
- Technical telephone support on all your standard existing hardware
- Rebuilding of system software after a hardware malfunction
- Troubleshooting of hardware versus software problems
- Unlimited number of calls to Dentech Support for hardware related issues on existing hardware devices
- Response time on an average of 2 hours after a call has been logged
- Determines if onsite service is needed
- Priority access to Softech's support technicians
- Regular smaller payments versus larger unexpected costs
Who would benefit from purchasing HTAC?
- Customers not covered with a hardware maintenance agreement through Softech
- Customers who want to keep technical telephone costs to a minimum
- Customers who call Dentech Support multiple times annually
- Customers who cannot afford any system downtime
What are the costs and are there payment options?
- Simple payments of $50.00 per month
- Pre-payments of $550.00 annually which gives you 1 month of free service
- Current rates without HTAC are up to $125.00 per hour
For more information or to contact a DENTECH sales professional, please Contact Us.
|
|
